FREQUENTLY ASKED QUESTIONS
If you can’t find answers to your questions below, email us and we’ll add the info.
WHERE’S THE TICKET OFFICE & WHERE DO I GET MY WRISTBAND?
Wristbands will be exchanged at the festival box office when a valid festival ticket is shown. Please be aware that the box office will be busy during peak times, especially Friday evening between the 5pm-7pm. If you are able to get to the box office before this time it is highly recommended. The box office will be open from the Thursday before the festival.
The box office is located on Buller Quay car park, next to the harbour marquee.
Thursday 2pm – 10pm
Friday 10am – 10pm
Saturday 10am – 10pm
Sunday 10am – 6pm
We operate a shuttle bus service during the festival which runs from between the towns holiday parks, Widegates, Polperro and the surrounding areas all weekend. Please be aware there is a small fare for each journey as this is supplied by an outside company.
CAN I BUY DAY TICKETS?
Limited day tickets have been released for the 2017 Festival. Please check our ticket page for latest information & offers.
WHERE DO I PARK?
If you’re staying for the weekend you’ll be able to park at your holiday park, campsite or hotel and use the shuttle bus service … which means that there’s always loads of car parking space in Looe during the festival. The main town carpark is Millpool Car Park (Cornwall Council) which has 1,000 spaces and we have an overflow car park with an additional 2,000 spaces.
WHERE ARE THE TICKETS I HAVE JUST PURCHASED?
Tickets are sent by email via Eventbrite as an e-ticket (make sure your spam folder hasn’t grabbed it). All you will need to do is print your tickets out and bring them along with you to the festival box office. Alternatively you can present them on a mobile device.
CAN I BRING MY DOG?
We’re afraid dogs aren’t allowed in the ticketed areas at Looe Music Festival as the two ticketed areas are (1) the town beach and (2) a large marquee at the harbour side. Dogs aren’t allowed on Looe beach at any time of year as it’s a family/bathing beach. There are lots of things going off in town over the festival weekend without having to access the ticketed performance areas including street music, free venues, live music in pubs and restaurants etc but in the interest of hygiene/public safety of festival goers (especially children) we don’t encourage bringing dogs into town over the festival weekend. We’re dog owners ourselves but the pooches have to stay at home during the festival.
WHERE DO I STAY?
The beauty of Looe Music Festival is that the town has an abundance of hotels, guesthouses, B&B’s, caravan parks, holiday cottages, holiday parks and campsites. You can choose your own accommodation, book that separately and then grab your festival ticket afterwards. You don’t have to camp. Shuttle buses service the town during the festival weekend to help you get to and from your accommodation. Need some inspiration? Check out our accommodation guide.
CAN I PERFORM?
Band submissions open in November for the following festival and remain open until January. More information on how to apply will be here during the submission period.
WILL THERE BE DISCOUNTED TICKETS LATER ON?
No. We will not be running any discounted ticket schemes (or allowing half-price promotions via local radio) so you can buy with confidence that you’re not going to wish you’d waited for a cheap ticket.
DO LOCALS GET FREE TICKETS?
We’re afraid not. Locals get the option to buy Early Bird tickets along with everyone else. A large percentage of our local community volunteer at the festival and in return for working an 8-hour shift volunteers are given concessions on festival tickets. In addition, many local businesses sponsor the event and receive free tickets in their sponsorship package. Local residents with parking permits for Buller Quay and Seafront car parks have the option of giving up their parking space for the festival weekend in return for free tickets. However, the festival offers lots of free entertainment and workshops for all visitors. We even have a free stage venue at West Looe for everyone to enjoy.
I DON’T HAVE PAYPAL HOW CAN I PURCHASE MY TICKET ONLINE?
Don’t worry if you do not have Paypal just to the left of the payment page is the alternative payment options.
CAN I GET A REFUND ON PURCHASED TICKETS?
Unfortunately we are unable to give refunds on any purchased tickets for Looe Music Festival. This is stated in the terms and conditions that you would have agreed to at ticket purchase. Please do read all the terms and conditions before buying tickets.
WHAT ARE THE DATES OF NEXT YEAR’S FESTIVAL?
The dates are determined by the tides and consequently the size of the beach we have to play with. Dates for the following years festival are released as soon as we’ve assessed this and been granted permissions.
ARE THERE ANY AREAS WHERE I CAN BUSK?
Looe Town Council doesn’t allow busking as a rule. During the festival we have various areas around town which we license separately and allow our contracted artists to perform informally/busk. These are contracted/official artists (who are identified by an artist wristband) and I’m afraid we can’t support ad hoc busking in the town during the festival.
CAN I BRING MY OWN ALCOHOL?
As both our venues are licensed premises we operate an ‘empty vessels in, empty vessels out’ policy.
IS THE BEACH CLOSED?
Over the festival weekend half the beach is still open to the public (the half where the stages are not housed) and we do not stop anyone having access to it. In the evenings we close the waters edge nearest the stage for safety reasons, this is as advised by Looe Town Council and the police.
WHY DO WE CLOSE THE ROADS DURING THE FESTIVAL?
As you can imagine the streets of Looe are full of people during the festival weekend and we want to make it as safe as possible for all users. We apply for a road closure permit each year through Cornwall Council and enforce this after 5pm each day. The police do have the power to enforce this earlier in the day. Although the roads are closed, all residents and local traders have access throughout the weekend without restriction.